Terms of Service

1. Introduction

Welcome to Vanguard Advisors. By accessing or using our AI consulting services, including AI Voice Receptionists, AI Lead Callbacks, Custom Dashboards, and AI Chat/Customer Service Agents, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

2. Services Provided

Vanguard Advisors provides AI-powered business solutions, including but not limited to:

• AI Voice Receptionists: 24/7 call answering and scheduling, bilingual capabilities, customizable voice responses
• AI Lead Callbacks / Instant Lead AI: Automated follow-ups via phone or WhatsApp
• Custom Dashboards: Real-time analytics including call data, minutes used, transcripts, and appointment tracking
• AI Chat / Customer Service Agents: RAG-based support bots embedded in your website

3. Payment Terms

Pricing is determined based on your specific service package and will be outlined in your service agreement. Payment is due at the beginning of each billing cycle. We reserve the right to modify pricing with 30 days' notice. Setup fees are non-refundable.

4. Service Level and Availability

While we strive for 24/7 service availability, Vanguard Advisors does not guarantee uninterrupted service. We reserve the right to perform scheduled maintenance and updates. We are not liable for service interruptions caused by third-party providers, network issues, or circumstances beyond our reasonable control.

5. Client Responsibilities

As a client, you agree to:

• Provide accurate business information and requirements for AI configuration
• Ensure compliance with all applicable laws and regulations in your use of our services
• Not use our services for illegal, fraudulent, or harmful purposes
• Maintain the security of your account credentials and dashboard access
• Notify us promptly of any unauthorized access or security breaches

6. Data and Privacy

We collect and process data necessary to provide our services, including call recordings, transcripts, customer interactions, and analytics. All data is handled in accordance with our Privacy Policy and applicable data protection laws. You retain ownership of your business data, and we will not sell or share your data with third parties except as necessary to provide our services or as required by law.

7. Intellectual Property

Vanguard Advisors retains all rights, title, and interest in our AI technology, software, dashboards, and proprietary systems. Clients receive a limited, non-exclusive, non-transferable license to use our services during the term of their subscription. You may not reverse engineer, copy, or redistribute our technology.

8. Limitation of Liability

To the maximum extent permitted by law, Vanguard Advisors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, or lost business opportunities. Our total liability for any claims arising from or related to our services shall not exceed the amount paid by you in the twelve (12) months preceding the claim.

9. AI Technology Disclaimer

Our AI services are designed to assist and enhance your business operations. While we implement quality controls and continuous improvements, AI technology may occasionally produce unexpected or inaccurate results. You acknowledge that AI-generated responses should be monitored and that final business decisions remain your responsibility.

10. Termination

Either party may terminate services with 30 days' written notice. Upon termination, you will be responsible for payment of all services rendered through the end of the notice period. Setup fees are non-refundable. We reserve the right to immediately suspend or terminate services for violation of these Terms or non-payment.

11. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes via email or through our platform. Continued use of our services after such modifications constitutes acceptance of the updated Terms.

12. Governing Law and Disputes

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions. Any disputes arising from these Terms or our services shall be resolved through binding arbitration in San Diego, California, except that either party may seek injunctive relief in court for intellectual property matters.

13. Contact Information

For questions about these Terms or our services, please contact us at:

Vanguard Advisors
Email: info@vanguard-advisors.com